Call 999 in a medical emergency - when someone is seriously ill or injured and their life is at risk. 

  • Medical emergencies can include:
  • Loss of consciousness
  • An acute confused state
  • Fits that are not stopping
  • Persistent, severe chest pain 
  • Breathing difficulties
  • Severe bleeding that cannot be stopped 
  • Severe allergic reactions
  • Severe burns or scalds

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life -threatening situation. 

Call 111if: 

  • You need medical help fast but it's not a 999 emergency
  • You think you need to go to A&E or need another NHS urgent care service
  • You don't know who to call or you don’t have a GP to call
  • You need health information or reassurance about what to do next.