We are a internet based pharmacy, and offer a wide range of services and facilities for you and your family delivered to your home or workplace. 

Dispensing:

We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.

Repeat Dispensing:

We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.
 
Medicine Containers:

All medicines are dispensed in child resistant containers unless you ask us not to. Please remember: keep all medicines out of the reach and sight of children. Our pharmacist can advise you on safe storage of medicines.
 

NHS Unwanted Medicines Service:

Please arrange for collection of all unwanted medicines and our trained drivers will collect and transfer to the pharmacy where we will dispose of them safely.

Electronic Prescription Service:

We can handle your prescriptions more efficiently by offering you the Electronic Prescription Service. This is a reliable, secure and confidential evolution of the current paper-based prescription service. If you decide to nominate us as your chosen pharmacy we can receive your prescriptions electronically via the computer from your GP surgery. This then allows us to dispense your medication and deliver it direct to your chosen address.
 

NHS Health Advice and Self-care:

The pharmacist and our trained assistants are available for advice on all medicines and minor ailments over the phone. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves.
 

Patient Medication Records:

Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please phone or email and arrange to speak to the pharmacist.

We Provide the Above NHS Services on Behalf of:

NHS England Derbyshire & Nottinghamshire Area Team
Birch house, Ransom wood business park, Southwell Road West, Mansfield. NG21 0HJ.

Other Services We Provide:

Repeat Prescription Collection Service:

We offer a repeat prescription collection service from all GP practices. Please see our website: www.dispensarygreen.com


Medicines Sales:

We keep a wide range of over the counter medicines and also vitamins and mineral supplements which can be purchased online.
 

Holiday Healthcare:

We can advise on medical requirements for travellers, including anti-malaria treatments.

 
Emergency Supplies:

If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help.
We must stress that this can only be done in genuine emergencies and it may incur a charge.
If you would like any more information about any of the services mentioned, please telephone the number on the front of this leaflet or visit
www.dispensarygreen.com

Complaints and Compliments

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.
We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

How to complain:

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our [pharmacist/complaints manager] will give you further information.
When making a complaint, you can choose to complain to either of the following:

The Pharmacist/Complaints Manger:

Chris Ashton
Dispensary Green
28A Sherwood Street
Warsop NG20 0JW

Or to

NHS England (the Commissioner) who can be contacted at:

PO Box 16738
Redditch B97 9PT
By email to: england.contactus@nhs.net
By telephone: 0300 311 22 33

Complaining to the commissioner may be the right option if you are not comfortable complaining directly to your healthcare provider, or if you feel this is not appropriate. Please note: if you have already complained to your healthcare provider, the commissioner will not be able to re-investigate the same concerns. If you are unhappy with the outcome of your complaint, you may wish to go to the next stage of the NHS complaints procedure.
If you are not happy with the way your complaint has been dealt with and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman (PHSO) which makes final decisions on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use.

Visit:
 www.ombudsman.org.uk
 Call us on 0345 015 4033

When we are closed…

When this pharmacy is closed, if you urgently need medical help or advice but its not life threatening situation, contact NHS 111, by calling 111 information can also be accessed at www.nhs.uk

The list here shows some of our products and services. Ask the pharmacist for details:

  • Dispensing Prescriptions
  • Sign posting to other healthcare providers and services
  • Repeat Dispensing Service
  • Health Promotion Leafets and Activities
  • Advice on Lifestyle and Health Issues
  • Information on Local Health and Social Care Support
  • Disposal of unwanted medicines
  • Support
  • Home Delivery Service
  • Support Hosiery
  • Holiday Medicines
  • First Aid Supplies
  • Medicines Assessment and Compliance Support

If you have any issues reading this leafet please call our pharmacy team where we can supply a leafet in larger font size.