Comments, Suggestions, Complaints and Compliments
Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.
We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.
How to complain:
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our [pharmacist/complaints manager] will give you further information.
When making a complaint, you can choose to complain to either of the following:
The Pharmacist/Complaints Manger:
28A Sherwood Street
Warsop NG20 0JW
NHS England (the Commissioner) who can be contacted at:
PO Box 16738
Redditch B97 9PT
By email to: email@example.com
By telephone: 0300 311 22 33
Complaining to the commissioner may be the right option if you are not comfortable complaining directly to your healthcare provider, or if you feel this is not appropriate. Please note: if you have already complained to your healthcare provider, the commissioner will not be able to re-investigate the same concerns. If you are unhappy with the outcome of your complaint, you may wish to go to the next stage of the NHS complaints procedure.
If you are not happy with the way your complaint has been dealt with and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman (PHSO) which makes final decisions on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use.
Call us on 0345 015 4033